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Inkpal Terms & Conditions

The use of is governed by the policies, terms and conditions set forth below. Please read them carefully. The placement of your order indicates your acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by reserves the right to make changes to this site and these terms and conditions at any time.

Inkpal reserves the right to refuse service to any persons, companies or agencies. The customer agrees to Inkpal's...


All products sold by -- via web site, email or phone--are compatible or re-manufactured products, unless explicitly stated otherwise. Compatible products are generic products and not manufactured by the Original Equipment Manufacturer (OEM), i.e. Canon, Xerox, Hewlett Packard etc. It is the customer's responsibility to contact Inkpal in case the customer needs more clarification about the definition of compatible or re-manufactured products.

Fraud will contact the local police or the FBI in case of credit card fraud and will submit as much information as needed to law enforcement officials to help prosecute offenders, including the IP address from which a fraudulent order was placed. Our privacy policy does not apply in case of fraud or suspected fraud.


Prices included on our website may change at any time without notice. Please contact us, as we will gladly verify current pricing.

Order Changes and Cancellations

As orders are processed immediately for those selecting expedited shipment, order changes or cancellations cannot be made once an order has shipped. If your order has already been shipped but you still wish to cancel it, simply accept the package and contact us for a return authorization number. You will be responsible for all shipping charges and a 15% restocking fee.To return a portion of the order, please see our Product Return Policy.

Mistaken Orders/Wrong Products

It is the customer's responsibility to know which supplies fit into their machines. Items purchased in an error can be returned and are treated as Non-Defective returns. If our website, staff or any content led to an erroneous order, Inkpal will cover all return shipping and restocking fees.

Back-Ordered and Low Availability Items

Inkpal strives to maintain a high inventory level on all items. In the event that an order must ship in fragments due to low availability, we will ship all in-stock items immediately. Upon availability, the remaining items will be shipped. In some cases, additional shipping charges may apply. If you prefer to hold the entire order until all items are in stock, please advise us. In most cases we will contact you before shipping an incomplete order.

Payment Terms

  • We accept the following payment methods:
  • Visa, MasterCard, Discover, and American Express
  • Paypal
  • Net 30 account (upon approval) To apply for a Net 30 account, please fill out an Account Setup Form.

Checks Returned checks will be assessed a $25.00 bank charge.

Past Due Accounts

Open account privileges may be suspended and credit limit decreased if invoices for any month are not paid when due (within published terms). Subsequent orders may be held until the account balance is reduced to a current status.

Interest will be charged on past due amounts up to the maximum legal rate. Reasonable attorney’s fees and other collection costs will be added to collection claims.



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